23
Jul
People used to pick up a telephone and call a customer support line when they had an issue or a question. It wasn't uncommon at all for people to get frustrated when they could not immediately get the answers that they were looking for. Those customer lines still exist but they are quickly being taken over by the process of social listening. Understanding Your Social Media Channels Most companies have a variety of social media channels that they control and operate. The problem with this is that it quickly gets complicated when there are so many various websites to try…