Customer Service

No matter how streamlined your business can be; customer complaints are unavoidable especially the irate ones. Complaints must be acknowledged and managed effectively. Dismissing or ignoring them only gives customers an impression that you don’t actually value their opinions. Many entrepreneurs consider complaint management as a frustrating and time-consuming process. Complaints can be easily and quickly resolved through the development of an efficient system. Turn your dissatisfied customers into active marketers or promoters of your business with the following tips. Putting Emotions Aside You can deal with customers sharing complaint by setting aside your personal emotions. It is best to…